Refund & Return Policy

You may request a return or exchange if:

• You received a damaged item.
• You received the wrong product.
• The item arrived in defective condition.
• The product is missing from your order.

To help us verify the issue, customers must provide clear photos, videos, or other supporting evidence. For damaged or incorrect deliveries, an unboxing video is strictly mandatory for return approval.

For hygiene and safety reasons, we may not accept returns for:

• Opened or used cosmetic products
• Products damaged after delivery
• Items without original packaging
• Products purchased during clearance or final-sale promotions (unless defective)

Any return, exchange, or refund request must be submitted within 7 days of receiving the order.

Requests submitted after this period may not qualify for review.

If your request is approved, we may offer:

• Product replacement
• Exchange for the same item
• Exchange for an item of equal value

Availability of replacement products is subject to stock levels.

Refunds are generally issued only when:

• A replacement cannot be arranged.
• The product received is confirmed to be defective or incorrect.
• The order cannot be fulfilled due to inventory or operational issues.

Refund approvals remain at the sole discretion of VaenazLuxe after reviewing the submitted evidence.

Once approved, refunds may be processed through:

• Original payment method (where applicable)
• Store credit
• Bank transfer
• Any other approved refund method

Processing times may vary depending on the payment provider or financial institution.

Orders may be canceled before they are processed or dispatched.

Once an order has been shipped, cancellation requests may no longer be possible and the standard return process will apply.

Shipping fees are generally non-refundable unless the return is caused by an error on our side, such as:

• Wrong item delivered
• Damaged item received
• Incomplete order

The shipping amount shown at checkout (for example Rs. 200) is a reduced rate offered to customers. Actual courier shipping costs typically range from about Rs. 350–450 depending on destination and parcel size.

If a refund is approved after your order has been confirmed or shipped, the real courier shipping cost will be deducted from the refundable amount, and only the remaining balance will be returned to you. Shipping charges themselves are not refundable.

Even if shipping was free at the time of purchase because of a promotion, free-shipping offer, or threshold discount, shipping charges will still be deducted on refund according to the real courier cost. Free shipping at checkout does not mean shipping is free on refund.

For Cash on Delivery (COD) orders, you may be asked to pay a small advance (shipping charges or a partial amount) via Raast before we confirm the order. This helps us verify valid customers.

• Before order confirmation: If you cancel and claim a refund before the order is confirmed, the advance you paid (shipping or partial) can be refunded in full.
• After order confirmation: The shipping advance (e.g. Rs. 200 COD shipping prepayment) is non-refundable.
• Partial amount after confirmation / shipment: If you paid a partial advance and the order has already been confirmed or shipped, shipping charges will be deducted and only the remaining prepaid balance (if any) may be refunded, subject to approval.

To cancel an order or request a prepaid refund, please contact us on WhatsApp before the order is confirmed whenever possible.

For return or refund assistance, please contact: