Privacy Policy

Welcome to VaenazLuxe.

We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.

By using our website, you agree to the terms outlined in this Privacy Policy.

We only collect the absolute minimum personal information necessary to process and fulfill your orders:

Note: For order fulfillment, we only collect the personal details listed above. Our analytics tools (such as Google Tag Manager and Meta Pixel) may collect limited, anonymized or aggregated technical data—including device type, browser, and general location—to help us understand site usage and improve your experience. We do not sell your personal data to third parties for their independent marketing purposes.

We use the information we collect strictly to:

• Process, fulfill, and deliver your luxury skincare orders
• Provide responsive customer support and coordinate checkouts
• Send email/SMS order confirmations and courier tracking updates
• Maintain shopping bag stability and prevent catalog transaction errors
• Prevent fraud, secure the application boundary, and protect transaction safety

We use cookies and similar browser local storage technologies to enhance your checkout experience and understand how visitors interact with our website.

Cookies help us:

• Remember products added to your shopping bag
• Maintain active cart state while navigating product categories
• Ensure smooth checkout session transitions
• Analyze browsing patterns and improve our website experience using anonymized analytics data

You can manage, restrict, or disable cookies in your browser settings at any time, though this might impact your ability to keep items inside your cart during navigation.

We coordinate with limited, trusted third-party service providers to safely deliver and host our operations:

• Shipping Partners: Courier services to transport packages safely to your home address.
• Website Hosting Providers: Secure databases and infrastructure hosting your secure credentials.
• Analytics Services: We use Google Tag Manager and Meta Pixel to understand how visitors browse our website and to measure the effectiveness of our marketing campaigns. These tools collect anonymized browsing data such as pages visited, products viewed, and purchase completions. No sensitive financial or payment card data is collected by these services.

We do not sell, rent, or share your personal data with any third party for their independent marketing purposes. External payment gateways that collect financial card details are not embedded directly on our website.

We retain order and customer account details strictly for operational, customer service, and required legal/tax records.

If you wish to delete your account or request the permanent removal of your personal information from our databases, please contact our support team, and we will fulfill your request promptly.

You have full ownership of your personal data and may exercise the right to:

• Access the personal information we store under your account
• Request immediate corrections to any inaccurate shipping details
• Request permanent deletion of your profile and records
• Inquire about security protocols protecting your transaction data

We implement robust, industry-standard cryptographic storage protocols and security parameters to protect your data from unauthorized access, loss, or disclosure.

While we strive to safeguard your data, no network system or internet platform can guarantee absolute security.

When you place a Cash on Delivery (COD) order, we may collect a small prepaid advance (such as shipping charges, typically around Rs. 200, or a partial order amount) via Raast. This advance helps us verify valid customers before confirming and dispatching orders.

• Shipping advance (COD): If you claim a refund before the order is confirmed, the shipping advance can be refunded. After the order is confirmed, the shipping advance is non-refundable.
• Partial amount advance: If you claim a refund before order confirmation, the full partial amount you paid can be refunded. If the order has already been confirmed or shipped, shipping charges will be deducted and only the remaining prepaid balance (if any) may be refunded.

Payment proof images you upload (transaction screenshots) are used solely to verify your prepaid transfer and process your order. For full refund rules, please also review our Refund & Return Policy.

We may update this Privacy Policy periodically to reflect operational, legal, or courier-driven regulatory adjustments.

Any updates will be updated on this page along with the updated effective date at the top of the policy.

If you have any questions or concerns regarding this policy, please reach out to us: